Privacy Policy

1. Overview

Ash of Wands (ashofwands.com) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to it. By using this platform, you agree to the practices described here.

2. Information We Collect

We collect the following when you use our platform:

• Account information — your name and email address when you create an account.
• Purchase information — transaction records of courses and sessions purchased (processed via Stripe — we do not store card details).
• Coaching applications — responses you submit when applying for a coaching session.
• Usage data — anonymised analytics about how the site is used, via Vercel Analytics. No personal identifiers are stored.

3. How We Use Your Information

• To provide and manage access to your purchased courses and content.
• To process payments and send receipts.
• To communicate with you about your account, purchases, or coaching applications.
• To send transactional emails (password resets, purchase confirmations, coaching decisions).
• To improve the platform using aggregated, anonymised usage data.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following trusted third-party services to operate this platform:

• Supabase — secure database and authentication. Your account credentials and purchase records are stored here.
• Stripe — payment processing. Stripe handles all card data under their own PCI-compliant security. We never see or store your full card number.
• Resend — transactional email delivery (password resets, confirmations).
• Vercel — website hosting and anonymised analytics.
• Mux — secure video delivery for course content.
• Calendly — session booking for approved coaching clients.

5. Cookies

This platform uses session cookies to keep you signed in. These are essential for the platform to function and do not track you across other websites. We do not use advertising or tracking cookies.

6. Data Retention

We retain your account and purchase data for as long as your account is active, or as required for legal and financial record-keeping. If you request deletion of your account, we will remove your personal data within 30 days, except where retention is legally required.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent for email communications.

To exercise any of these rights, email us at theashofwands11@gmail.com.

8. Children

This platform is not intended for children under the age of 16. We do not knowingly collect data from anyone under 16. If you believe a child has created an account, please contact us immediately.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions, contact us at theashofwands11@gmail.com.